Refund & Cancellation Policy

At GitsTechHub, we strive to deliver the highest quality IT services, software development, and digital solutions. Due to the nature of our business and the resources allocated immediately upon project initiation, our refund and cancellation policies are strictly outlined below.

1. Cancellation Policy

• Clients may request the cancellation of a project within 3 days of signing the agreement or making the initial payment, provided the project development has not significantly commenced.
• Once the project development phase has started, cancellations will be evaluated on a case-by-case basis. You will be billed for the hours/resources already expended.
• To request a cancellation, please send an official email to contact@gitstechhub.com.

2. Refund Policy

• Advance Payments: If a cancellation is approved within the initial 3-day window and no work has commenced, a full refund (minus any transaction fees) will be issued.
• Ongoing Projects: If a project is cancelled midway, refunds are not guaranteed. We will calculate the cost of the work completed up to that point. If the advance payment exceeds the cost of completed work, the balance will be refunded. If the cost of completed work exceeds the advance payment, the client will be invoiced for the remaining amount.
• Completed Projects: No refunds are issued for completed projects or services that have been deployed to the client's servers.
• Digital Marketing & SEO: Payments for SEO and digital marketing campaigns are non-refundable as they involve immediate allocation of resources and third-party expenses.

3. Processing of Refunds

Approved refunds will be processed within 10-15 business days. The refund will be credited back to the original method of payment.